Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it - even demand it. And it’s so easy to promise.
This is ‘distance race’ thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a customer solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working relentlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it’s inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we’ve long-since made a decision to embrace this long-term thinking, not just when it’s easy, but every day, in everything we do, for every customer and every employee. We don’t do it because we’re nice people, though we like to think we are. We do it because it’s good business, and that the reputation we’ve built over time, job by job, one customer at a time, pays the best dividends.
Chairman & CEO
IPEX Group of Companies
As the leader in thermoplastic piping systems, the IPEX companies design and manufacture the largest, most recognized and diverse range of integrated piping products – Everything professionals need to manage the full spectrum of today’s municipal, industrial, commercial and residential challenges.
Every day construction projects are breaking ground in some of the world’s toughest and most demanding environments. Chances are IPEX brand products and people are there. Whether it’s a water pipe being installed for a municipal system in the dead chill of an Alberta winter, or electrical fittings being installed in a new Arizona residential development under a punishing desert sun, an IPEX company is hard at work delivering reliable performance and value.
But what IPEX offers goes far beyond pipes, valves and fittings. Our commitment to excellence means IPEX also brings accountability, reliability and integrity to each and every project, backed by strong distributor relationships and the industry’s most comprehensive and experienced sales and support network. It’s what has made IPEX the responsible choice in North America for over fifty years.
IPEX companies offer a comprehensive range of thermoplastic materials, products and accessories for a wide spectrum of demanding markets and applications. From systems that convey water, chemicals and gases, to conduit that carries power and data cabling. In resin materials from PVC and ABS to PVDF and PE. From solvent cements and cutting tools to electrofusion systems. No matter the product or application, every IPEX system comes with the integrated system advantage. What this means is that customers can be confident everything they need for their particular application is backed by the same company, instead of buying a piping system with components from different manufacturers.